Our Promise to You

We will not deliver a test result until it has been assayed and checked by our Laboratory Manager for consistency with our high-quality assurance standards and reviewed by our experienced supervisor. We use three known concentrations (low, normal, and high) for each analysis to be assayed thereby resulting in high precision of our (Levey-Jennings) calibration curves.

Our commitment to you is that of total satisfaction in a caring and supportive relationship. In today’s busy schedule of health care providers, we pledge to partner with you to deliver the best healthcare services to your patients at an affordable cost. Whether your samples were expressed to us or picked up by our own couriers, we pledge the same level of care, courtesy, and satisfaction.

We guarantee complete confidentiality consistent with the Federal Health Insurance Portability and Accountability Act (HIPAA), which sets a national standard for privacy with no subsidiaries or corporate partners to share any information. The difference between us and many large laboratories is that we are available to answer any questions you may have regarding sample handling, test results, or interpretation the moment you contact us. We will work with you to identify potential problems before they arise and ensure that you get your assay results without any interruption.

We pledge to help reduce the rising costs of health care by charging fees that are demonstrably lower than most of our peers. We can reduce costs while maintaining quality because our high-precision instruments are easy to maintain, and our processes are highly automated. Individuals without health insurance, those with high-deductible insurance plans, or those interested in monitoring lifestyle changes by paying out of pocket will find our costs particularly appealing.